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AI Chatbot Launched for UK Visa Seekers in 141 Countries, Including BD
VFS Global has unveiled a new AI-powered chatbot designed to enhance customer support for UK visa applicants worldwide, including in Bangladesh.
The advanced Generative AI technology behind the chatbot provides human-like conversational support via both voice and text, offering instant, accurate, and easily accessible information to travelers applying for UK visas.
Developed by VFS Global’s AI team based in Dubai, the chatbot addresses the growing demand for efficient customer service, enabling users to quickly navigate the UK visa application process.
Jen Vidler, Deputy Director at UK Visas and Immigration, expressed that the chatbot’s launch is a testament to the ongoing commitment to providing accessible and efficient visa services. "By offering immediate, accurate information, we ensure a high-quality experience for our customers," she said.
Zubin Karkaria, CEO of VFS Global, emphasized that innovation and technology are central to their operations. "This AI-powered solution will enhance the UK visa application experience, and we continue to develop AI and digital tools to transform consular services globally," he stated. Karkaria also reassured that all AI developments follow the policies and ethical standards of client governments.
The chatbot is built on VFS Global’s secure IT infrastructure, with its AI models trained exclusively on publicly available data from the respective country-to-UK websites. Data privacy, security, and compliance with regulatory standards are integral to the system.
Developed by a team of data scientists and AI experts across VFS Global’s centers in Dubai, Mumbai, and Berlin, the chatbot adheres to ethical AI practices, including collaboration with the Responsible AI Institute to ensure fairness and bias mitigation.
Key Features of the GenAI-Powered Chatbot:
- Human-like interactions: Delivers responses mimicking human conversation for better engagement.
- Country-specific information: Provides highly relevant, accurate data tailored to users' needs.
- Data masking and PII detection: Detects and masks Personally Identifiable Information (PII), ensuring sensitive data is not stored.
- Secure AI hosting: Utilizes a secure environment to prevent external data sharing.
- Ethical AI practices: Reduces biases and ensures fair responses.
- 24/7 availability: Accessible to customers at any time.
- User feedback mechanism: Continuously improves responses based on user input.