Keep sufficient money in ATMs during Eid: Bangladesh Bank

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Dhaka, May 29: Bangladesh Bank has directed all scheduled banks in the country to keep sufficient money in their ATM booths to make financial transactions smoothly during the upcoming Eid-ul-Azha holiday.

In addition, several instructions have been given for uninterrupted transactions through Point of Sale (POS), e-payment gateway, and Mobile Financial Service (MFS).

The Payment Systems Department of Bangladesh Bank sent instructions in this regard on Thursday (May 29). It said that banks should make necessary preparations in advance so that customers do not suffer any kind of hardship during the Eid holiday.

In the circular sent to the top executives of scheduled banks, adding that in the case of automated teller machine (ATM) booths, round-the-clock ATM service should be ensured; if any technical fault occurs in the ATM booth, it should be resolved as soon as possible; sufficient money supply should be ensured; Other security measures, including round-the-clock security guards at the booth, should be ensured.

In the case of Point of Sale (POS), round-the-clock POS services should be ensured and merchants and customers should be made aware to prevent fraud, said BB instructions.

In the case of e-payment gateways, two-factor authentication (2FA) should be enabled for card-based 'card non-human touch' transactions.

All banks and their subsidiary companies providing mobile financial services (MFS) should ensure uninterrupted transactions.

In addition, information about transactions of any amount during the Eid holidays should be informed to the customer through SMS alert service.

The central bank asked to run a campaign to alert customers about all types of payment services in electronic mode. The customer should be provided with round-the-clock helpline support and the instructions of the circular issued earlier in this regard should be properly followed. - UNB